Ask eVOC

Winter 2010

What are my options for testing mobile devices?

There's no doubt that mobile devices have become much more sophisticated in the past few years, so the need for a good user experience on a mobile device has grown just as quickly. Typical goals for testing mobile devices include the following:

• Identify potential roadblocks for customers accessing a site and/or application through their mobile device
• Evaluate the site's and/or app's ease of use via mobile device
• Determine what tasks are most likely via mobile and how they may differ from those of the regular website

eVŌC Insights recommends Mobile Device Usability testing to understand how your customers interact with your site and/or application on their mobile devices and determine what features need to be included in the mobile design to make it easier to use and increase adoption. Testing is possible on any type of hand-held product / mobile device, and labs generally include the following set up:

• Two remotely controlled cameras that can be placed anywhere in a room
• Direct inputs from a respondent's PC (or device) at full VGA resolution
• Digital switching equipment to provide picture-in-picture display
• 32" LCD monitor in client viewing room
• DVD recording of all the sessions