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Home > Industries > Technology
As technology becomes more complex, users are turning to the Web for answers. Whether researching to buy, completing a purchase online, or utilizing your customer support, the Web is critical for attracting and retaining satisfied, empowered customers especially when purchasing high-ticket items such as computers, electronics and business software. Having detailed product descriptions, comparison tools and intuitive configuration and checkout proceses are critical to winning customers, both online and offline.
What We Answer
- What is the viability of a new product or service before you implement it?
- What barriers may customers face during their research process?
- How effective is cross-selling on your site versus your competitors?
- What impact does your brand / site experience have in converting visitors to buyers?
- How can online customer service reduce call center costs without negatively impacting satisfaction?
For more information about our Technology Solutions, please
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