Benchmarks

eVŌC Insights provides user experience benchmarks based on aggregated data from hundreds of quantitative website evaluations. Our benchmarks are compiled from consistent metrics across sites, industries and evaluation types. Below is a snapshot of our benchmark data.

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Intercept Survey	Low		Neutral			High		Top 2 Box
Highest Performing Sites	Scale (1 = Not at all; 7 = Extremely)
	1	2	3	4	5	6	7
Satisfaction	1%	1%	1%	3%	13%	34%	47%	81%
Ease of Use	1%	1%	2%	6%	15%	27%	49%	76%
Likelihood to Return	0%	0%	1%	1%	2%	6%	90%	96%
Likelihood to Recommend	2%	1%	2%	5%	9%	14%	67%	81%
All Sites (Average)	Scale (1 = Not at all; 7 = Extremely)
	1	2	3	4	5	6	7
Satisfaction	5%	4%	5%	18%	20%	27%	27%	54%
Ease of Use	5%	4%	5%	16%	18%	26%	32%	58%
Likelihood to Return	4%	3%	3%	12%	12%	17%	54%	71%
Likelihood to Recommend	7%	4%	4%	19%	15%	20%	39%	59%
Lowest Performing Sites	Scale (1 = Not at all; 7 = Extremely)
	1	2	3	4	5	6	7
Satisfaction	8%	8%	11%	23%	17%	26%	8%	34%
Ease of Use	21%	6%	7%	21%	15%	17%	13%	30%
Likelihood to Return	10%	6%	4%	27%	17%	19%	19%	38%
Likelihood to Recommend	7%	5%	0%	24%	0%	24%	12%	36%

Task-Based Survey	Low		Neutral			High		Top 2 Box
Highest Performing Sites	Scale (1 = Not at all; 7 = Extremely)
	1	2	3	4	5	6	7
Satisfaction	0%	1%	1%	2%	10%	40%	46%	86%
Ease of Use	2%	1%	2%	8%	8%	20%	62%	82%
Likelihood to Return	0%	1%	0%	0%	3%	15%	82%	97%
Likelihood to Recommend	1%	3%	1%	7%	11%	21%	56%	77%
All Sites (Average)	Scale (1 = Not at all; 7 = Extremely)
	1	2	3	4	5	6	7
Satisfaction	3%	4%	5%	13%	20%	31%	25%	56%
Ease of Use	3%	3%	5%	11%	18%	31%	32%	63%
Likelihood to Return	7%	5%	5%	15%	16%	19%	34%	53%
Likelihood to Recommend	13%	5%	6%	18%	17%	17%	24%	41%
Lowest Performing Sites	Scale (1 = Not at all; 7 = Extremely)
	1	2	3	4	5	6	7
Satisfaction	12%	12%	13%	19%	11%	10%	9%	19%
Ease of Use	5%	4%	11%	16%	23%	26%	17%	43%
Likelihood to Return	18%	8%	10%	31%	15%	12%	8%	20%
Likelihood to Recommend	38%	9%	15%	12%	9%	4%	12%	16%

NOTE: Benchmarks are created by compiling data from consistent metrics across sites / evaluations. Minimum of 10 sites is required to determine benchmark.

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