News & Events

09/16/13 — Blog
RWD Makeover

09/05/13 — Blog
Focus Group Icebreakers

07/08/13 — Blog
Responsive Design and Usability

05/08/13 — Blog
Testing Desktop & Mobile in a Single Usability Session

10/02/12 — Blog
Web Usability Best Practices: Consistency

5/8/12 — Blog
Landing Page Best Practices: How are you greeting site visitors?

4/17/12 — Blog
Web Usability Best Practices: Help and Forgiveness

3/22/12 — Newsletter / White Paper
Having an Eye for Eye Tracking - Choosing the Right Sample and Method for Effective Results

3/05/12 — Blog
Mobile Web Usability

2/16/12 — Newsletter
Website Usability Best Practices: Aesthetic Integrity

02/08/12 — Media Post
Social Marketing Reaches Growing Number of Desktop, Mobile users, Study Says

02/08/12 — Media Post
Does 'Liking' a Brand Drive User Loyalty?

1/31/12 — Newsletter
Social Networking Report - What Can Facebook Do For Me?
Benchmarks and Best Practices from Brand Leaders

1/4/12 — Blog Post
Website Breadcrumbing: To breadcrumb or not to breadcrumb?

12/14/11 — Newsletter
Web Usability Best Practices: Navigation & Feedback

11/29/11 — Blog Post
Retail E-commerce Usability Part 6 - The Shopping Cart

11/16/11 — Newsletter
Web Usability Best Practices: Simplicity & Scannability

10/17/11 — Blog Post
Retail E-commerce Usability Part 5 - The Product Page

9/20/11 — Blog Post
Retail E-commerce Usability Part 4 - Making the Most Out of Quick Look

9/13/11 — Newsletter
Web Usability Best Practices: Communication & Relevance

8/17/11 — Blog Post
Expanded Footer Usability

7/26/11 — Blog Post
Retail E-commerce Usability Part 3 - Just Browsing

7/07/11 — Blog Post
Retail E-commerce Usability Part 2 - Search!

6/29/11 — Blog Post
Usability Week Recap: Day 2 - Mobile User Experience

6/29/11 — Newsletter
Web Usability Best Practices: User Control

6/24/11 — Blog Post
Usability Week Recap: Day 1 - Mobile User Experience

6/14/11 — Blog Post
Online Customer Experience Definition: What is it?

5/24/11 — Poll
Web App or Native App?

5/24/11 — Blog Post
Retail E-Commerce Usability Part 1 - The Home Page"

5/17/11 — Newsletter
How to Set Up a Usability Lab

5/17/11 — Blog Post
Survey Template Example Questions

4/19/11 — Case Study
Case Study: Zecco.com Website Redesign

3/30/11 — Newsletter
Methodology Spotlight: Lab-Based vs. Web-Based Testing

2/28/11 — Blog Post
Usability 101 - The Basics

3/15/10 — Blog Post
The Adventures of Phil, Usabili-Dweeb

3/1/10 — Blog Post
Evolution of Online Shopping

1/6/10 — Newsletter
Winter 2010

12/1/09 — Press Release
eVŌC Insights partners with Omniture, an Adobe company

9/17/09 — Blog Post
Seven Deadly Sins of Sign-Up Form Design

8/28/09 — Newsletter
Summer 2009

6/8/09 — Blog Post
Viewing Online Video

5/25/09 — Newsletter
Spring 2009

5/19/09 — Press Release
Research Finds Consumers Are Twice As Likely To Prefer Expedia Versus Travelocity And Orbitz

5/07/09 — eMetrics Conference
eVOC Speaks at eMetrics Conference - Measuring Online Brand Power   

4/23/09 — Blog Post
Benchmarking Your Success Part 3

3/12/09 — Blog Post
The Skittles Experiment

2/2/09 — Blog Post
Benchmarking Your Success Part 2

1/19/09 — Blog Post
Methodology Spotlight - Eye Tracking

12/20/08 — Blog Post
Best Practice - Kayak.com

11/17/08 — Blog Post
Benchmarking Your Success Part 1

10/31/08 — Blog Post
Our Newest Addition to the Team

9/26/08 — Blog Post
Checkout Process: How to Prevent Users from ‘Checking Out’

7/24/08 — Press Release
eVOC Insights Launches New Website

6/30/08 — Blog Post
Are Home Pages Relevant?

4/11/08 — Press Release
Research Finds Social Networking Site Facebook Significantly Outperforms MySpace on Security, Ease of Use and Clean Interface

8/24/07 — Press Release
Research Finds Realtor.com Is The #1 Real Estate Site for Finding A Home

7/01/07 — Quirk's Marketing Research Review
Ratings Rate Highly

6/07/07 — MyCustomer.com
Why Voice of the Customer research? Let your customers do the talking

5/30/07 — Harris Interactive
Viator Travel Advisory: Surveys Find More Travelers Booking Trip Activities in Advance, Tightening Supply, Yet Many Still Gambling With Their Vacation

2/13/07 — BusinessWeek.com
Retailers Take a Tip from MySpace

1/17/07 — iMedia
Great Websites Provide Service and Simplicity

9/29/06 — Press Release
Competitive Travel Report Finds Consumer Loyalty for Suppliers Outweighs Online Travel Agencies; But Customer Experience Prevails

9/12/06 — AMA Marketing Research Conference
Brand, Conversion, Satisfaction, Loyalty - How Are You Measuring Customer Experience?

6/16/06 — NPR (KQED)
Generational Technology Divide

4/10/06 — Internet Retailer
Why consumers are more likely to buy electronics from Amazon

5/05/06 — Press Release
Competitive Online Report Reveals Amazon and CircuitCity Preferred Over BestBuy and Walmart

4/19/05 — Media Post
How Can Online Travel Sites Retain Users Through the Transaction?

6/20/05 — HotelMarketing.com
New Report Shows How Users Interact With Travel Sites

6/15/05 — Press Release
eVOC Insights and RelevantView Form a Syndicated Research Partnership and Announce First Competitive Study

Benchmarks

Benchmark for satisfaction on intercept surveys for highest performing sites is 81%. Likelihood to return for highest performing sites
is 96%.

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What will it take to perform a site-wide redesign?

Listen to the 'Voice of Your Customer' and build your case with lab-based testing

Case Study

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"As Ticketmaster.com continues to evolve its product strategy to balance the importance of customer experience with overall business requirements, research to validate strategic direction is vital. eVOC has been instrumental in providing effective, consumer focused user test and survey research in support of key Ticketmaster.com initiatives."
Robert Franklin, Director, Product Management, Ticketmaster

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