Management Team

Liz Webb — Co-Founder, CEO

Liz has over 10 years of experience in consumer research, moderation and strategy consulting. As co-founder and CEO of eVŌC Insights, Liz directs the custom and syndicated business for eVOC and manages partner and client relationships with leaders across industries including Pfizer, American Express, Neiman Marcus, Dell, Bank of America, Nestle Purina, Royal Caribbean, Expedia and eHarmony. Prior to founding eVŌC, Liz created and managed the custom and syndicated businesses at Vividence Corporation (acquired by Keynote Systems in 2004). Liz is an expert in user interface design and has authored and contributed to articles on customer experience that have appeared in publications such as the Wall Street Journal, USA Today, Business Week, Internet Retailer and the SF Chronicle. Liz holds a Bachelor of Arts degree in International Relations, Political Science and Communications from the University of Pennsylvania.

Claudette Levine — Co-Founder, COO

Claudette's 10+ years of experience reside in operations, management, solutioning and analysis. As co-founder and COO of eVŌC Insights, Claudette manages client and partner relationships, directs the custom and syndicated business, and governs internal operations. Prior to eVŌC, Claudette managed a team of twenty consultants comprising the custom consulting business at Vividence Corporation (acquired by Keynote Systems in 2004). At Vividence, Claudette was instrumental in shaping the business direction and building a $10M+ national / international business. Prior to Vividence, Claudette managed consumer research for emerging markets at MEMRB International, in Budapest, Hungary. Claudette is a graduate of Haverford College, with a Bachelor of Arts in Economics and minor in Psychology.

Stacey Crisler — Senior Manager, Customer Experience

Stacey has 10+ years of experience in both technology-enabled marketing and customer experience disciplines. At eVŌC, Stacey manages large-scale custom and syndicated research projects and works closely with clients across industries to provide in-depth analysis, strategic insights and actionable recommendations. Prior to eVŌC, she led project teams and developed research plans to assist industry leaders in the optimization of their online channel through the measurement, management, analysis and improvement of online customer experience at Keynote Systems (formerly Vividence Corporation). At Keynote, she earned the award for Outstanding Individual Contributor to the Keynote Professional Services team in 2005, for her outstanding performance and high level of customer satisfaction. Stacey graduated from Dartmouth College with a Bachelor of Arts in Art History.

Phil Scarampi — Senior Manager, Customer Experience

As a Senior Manager at eVŌC Insights, Phil conducts qualitative and quantitative research studies for eVŌC's clients across the United States. Phil has extensive experience in market research and is highly conversant with the principles and practices of user-centered Web design. Before joining eVŌC, Phil managed the Partner Marketing Program at Xora Inc., a provider of location- and web-based services to mobile service companies. In addition to directing partner marketing strategy and development, Phil was also responsible for conducting B2B market research within Xora's Product Marketing department. Phil's experience focusing on both strategic and tactical website objectives has revealed his unique ability to analyze complex web design and business problems and provide clear and actionable recommendations to clients. Phil is a graduate of Claremont McKenna College with a Bachelor of Arts in Psychology and French.

Sabrina Shimada — Managing Consultant, Customer Experience

As a Managing Consultant at eVŌC Insights, Sabrina designs web-based and lab-based research studies, as well as conducts quantitative, qualitative, and behavioral analysis for clients across the US. Sabrina's background resides in e-commerce retail management, online merchandising, and social media marketing strategy. Prior to eVOC, Sabrina spent 2 years on a re-branding campaign for an LA based retailer, redesigning the website, increasing social media awareness and cross-promotion, and successfully landing placements in media such as Lucky Magazine, People.com, HuffingtonPost.com, and several popular fashion blogs. Sabrina also previously worked with The Intelligence Group, where she conducted online marketing research surveys and trending studies with Gen X and Gen Y populations in order to understand online purchasing behavior and social media usage to help drive sales. Sabrina graduated from Occidental College with a Bachelor of Arts in Art History and minor in English.