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Press Releases
April 11, 2008
Research Finds Social Networking Site Facebook Significantly Outperforms MySpace on Security, Ease of Use and Clean Interface
August 24, 2007
Research Finds Realtor.com Is The #1 Real Estate Site For Finding A Home
September 29, 2006
Competitive Travel Report Finds Consumer Loyalty For Suppliers Outweighs Online Travel Agencies; But Customer Experience Prevails
April 5, 2006
Competitive Online Report Reveals Amazon And Circuitcity Preferred Over Bestbuy And Walmart
June 15, 2005
eVOC Insights And RelevantView Form A Syndicated Research Partnership And Announce First Competitive Study
Articles
July 2007 - Quirk's Marketing Research Review
Ratings Rate Highly
June 7, 2007 - MyCustomer.com
Why Voice of the customer research: let your customers do the talking
May 30, 2007- Wave3.com
Viator Travel Advisory: Surveys Find More Travelers Booking Trip Activities in Advance, Tightening Supply, Yet Many Still Gambling With Their Vacation
January 17, 2007- iMedia
Great Websites Provide Service and Simplicity
April 10, 2006 - Internet Retailer
Why consumers are more likely to buy electronics from Amazon
August 19, 2005 - Media Post
How Can Online Travel Sites Retain Users Through the Transaction?
June 20, 2005 - HotelMarketing.com
New Report Shows How Users Interact With Travel Sites
Speaking Engagements
September 12, 2006 - AMA Marketing Research Conference
Brand, Conversion, Satisfaction, Loyalty - How Are You Measuring Customer Experience?
[download .ppt]
June 16, 2006 - NPR (KQED)
Generational Technology Divide
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