The Customer Experience Experts

The Changing Face of Social Networking

Home / Reports / The Changing Face of Social Networking

The Changing Face of Social Networking

Overview: The Changing Face of Social Networking – Move Over MySpace, There’s a New Kid in Town

The social networking industry is rapidly growing and introducing new concepts, relationships and experiences online. MySpace is one of the largest social networking sites with more than 100 million reported members since its inception in 2003, and more than 255,000 new members joining every day. Facebook is beginning to gain ground, achieving more unique users than MySpace for the first time in 2007 and seeing more active and frequent daily visitors than MySpace in 2008. As new players continue to enter the social networking space, there is a clear need to understand how current social networking users perceive these new sites and to identify what key features are required to prevent loyal users from being wooed by the ever growing competition.

This Social Networking report identifies what key attributes make a social networking Website a leader in this new and rapidly growing industry and addresses the following objectives:

  • Understand overall awareness and usage
  • Identify reasons for using different social networking sites
  • Determine perceived strengths and weaknesses of top sites
  • Identify areas for improvement and new functionality
  • Discover key differentiators between sites for personal vs. business usage
  • Explore attitudes about social networking and future likelihood to engage

Highlights

  • 80% are likely to use a social networking site in the next year
  • 76% of users are likely to communicate with friends they know online
  • Among ages 13-19, users significantly prefer Facebook (51%) over MySpace (36%)
  • Among ages 30-39, users significantly prefer MySpace (34%) over Facebook (16%)
  • 71% of users find Facebook easy to use, compared to only 54% on MySpace
  • Facebook is also rated more secure; While MySpace offers more customization

Table of Contents

1. Background
Highlights
Objectives
Methodology
2. Summary
3. List of Figures
4. Detailed Findings
Behavior
Usage & Awareness
Perceptions & Preferences
5. Conclusion
6. Appendix
7. Acknowledgements
8. Company Information

Download the Free Report.