A Website Evaluation will provide a baseline for how well your site is performing across key segments, identify problem areas and solutions, and establish a benchmark for improvement moving forward.
eVOC Insights performs Website Evaluations using online technologies that seamlessly collect quantitative, qualitative, and behavioral data while evaluating the user experience. The consultants at eVOC Insights have performed hundreds of Website Evaluations and have created a proven methodology for improving performance to drive higher satisfaction, retention, and revenue.
Website Evaluations can be conducted at any time during the life cycle of a website. They are often most effective as a first assessment of site performance to establish a baseline from which future improvements can be measured. Website Evaluations are very helpful before and after a re-launch of a site to provide ROI on the site redesign.
Website Evaluations are also effective for benchmarking site performance on a semi-annual or quarterly basis to track the impact of site changes, industry trends and new feature enhancements. A Website Evaluation is a reliable way of capturing statistical metrics for customers’ thoughts, attitudes, and behaviors online.