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“eVOC is our Go-To partner when it comes to customer insights for our digital marketing sites. The feedback and analysis we get from the focus groups and usability testing they have conducted has helped us set the right course with our designs and achieve greater success with each iteration.”

– Lisa Demoney, Senior Director Digital Marketing & Media, Kimpton Hotels & Restaurants

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eVOC conducts website usability testing, and delivers actionable Voice of Customer (VOC) insights through comprehensive research, technology and consulting services that will drive business decisions. We work closely with clients to identify your primary business objectives and recommend solutions that will deliver the most reliable results in the most cost effective manner.

  • Web-Based Testing
    We conduct Web-Based testing, to evaluate the customer experience online, via desktop, tablet and smartphone devices.
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  • Lab-Based Testing
    We conduct Lab-Based testing, to assess the user experience in-person, using state-of-the art facilities in the US and abroad.
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  • Consulting Services
    We provide UX Consulting services to help our clients build successful digital strategies based on proven best practices.
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Our experience with both web-based and lab-based testing helps us bridge the gap between qualitative and quantitative research and identify what data is most relevant, what metrics to track, and how to apply this research to meet corporate objectives. We provide detailed analysis to help clients translate data into actionable insights and increased revenue.

For more information about our services, please contact

voc research