Benchmarks
eVŌC Insights provides customer experience Benchmarks based on aggregated data from hundreds of quantitative Website evaluations. Our Benchmarks are compiled from consistent metrics across sites, industries and evaluation types. Below is a snapshot of our benchmark data.
For more information about our Benchmarks, please contact research@evocinsights.com.
| Intercept Survey | Low | Neutral | High | Top 2 Box | ||||
| Highest Performing Sites | Scale (1 = Not at all; 7 = Extremely) | |||||||
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | ||
| Satisfaction | 7% | 7% | 2% | 16% | 3% | 37% | 29% | 66% |
| Ease of Use | 5% | 1% | 3% | 8% | 15% | 26% | 42% | 68% |
| Likelihood to Return | 5% | 5% | 2% | 36% | 2% | 19% | 62% | 81% |
| Likelihood to Recommend | 11% | 7% | 2% | 14% | 3% | 25% | 40% | 65% |
| All Sites (Average) | Scale (1 = Not at all; 7 = Extremely) | |||||||
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | ||
| Satisfaction | 6% | 5% | 4% | 22% | 20% | 28% | 24% | 52% |
| Ease of Use | 6% | 4% | 7% | 17% | 17% | 26% | 31% | 57% |
| Likelihood to Return | 6% | 3% | 4% | 16% | 14% | 20% | 44% | 64% |
| Likelihood to Recommend | 8% | 4% | 5% | 18% | 17% | 23% | 31% | 54% |
| Lowest Performing Sites | Scale (1 = Not at all; 7 = Extremely) | |||||||
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | ||
| Satisfaction | 11% | 4% | 4% | 28% | 15% | 22% | 16% | 38% |
| Ease of Use | 17% | 6% | 5% | 23% | 15% | 16% | 18% | 34 |
| Likelihood to Return | 18% | 2% | 2% | 24% | 12% | 20% | 23% | 43% |
| Likelihood to Recommend | 8% | 3% | 4% | 29% | 19% | 17% | 20% | 37% |
NOTE: Benchmarks are created by compiling data from consistent metrics across sites / evaluations. Minimum of 10 sites is required to determine benchmark.