The Customer Experience Experts
Testimonials
OUR MISSION
We are committed to understanding our clients needs and expectations in order to deliver reliable, actionable insights. Our consultants know how to deliver the best research solution to answer critical business questions and meet strategic goals and initiatives.
Testimonials
eVOC Insights is a customer experience consulting firm that provides web strategy, usability, and “voice of the customer” research to our valued clients.
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Kimpton Hotels & Restaurants
“For many years Kimpton Hotels & Restaurants has relied on eVOC to provide us with feedback and more importantly insight into what it is our guests and potential guests value, rely on, expect, and aspire to. What I most value about eVOC is that they take the time to fully understand: who we were as a company, the essence of our culture, our overall goals and mission, and most importantly the evolution we are going through as a brand. It is with this awareness that they develop the proper screens to probe for the vital information as we were seeking to evolve the guest experience as well as understand how to attract new guests and penetrate new market segments.”
Steve Pinetti, Senior VP Inspiration & Creativity, Kimpton Hotels & Restaurants
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House of Blues Entertainment
“If you’re trying to understand how your website is truly perceived and utilized by your brand’s fans and customers, I would highly recommend eVOC’s services. During that critical phase of evaluating how the customer experience is aligned to business goals, it’s easy to be too close to the project or too eager to launch. Having a partner who can provide critical and non-judgmental recommendations in pace with our projects has made our digital strategies much more impactful.”
David Fortin, SVP Marketing, House of Blues Entertainment
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Pfizer
“eVOC is committed to delivering high quality work to meet the business objectives of their clients and are passionate about creating the optimal user experience.”
Kate Bird, Director Corporate Internet, Pfizer
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Interactive Video Productions
“As a technology provider to the market research industry for almost twenty years, I have seen the good, the bad and the ugly when it comes to research consulting firms. eVOC Insights sets themselves apart from their industry colleagues with a clear understanding of a client’s project objectives with particular emphasis on the end user. Their interviewing skills are second to none and more than anything they are good listeners and probers which translates into meaningful insights of a research participant’s experience.”
Bob Granito, President, Interactive Video Productions
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Travelocity
“I’ve found eVOC Insights to be a great source of help when I have unforeseen projects or am in a bind due to shortage of resources on my team. It’s nice to have consultants who are not only experts at online usability best practices but can quickly jump in and fill the need at a moment’s notice. I don’t have to spend a lot of effort getting them caught up to speed and they are so pleasant and professional to work with that there is a good level of acceptance among my internal clients as well.”
Joanne Kok, Manager, Consumer Research, Usability and Insight, Travelocity
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Make it Sizzle Design & Development
“In each encounter I found the team at eVOC to be extremely professional strategic thinkers who approached every project with a clear set of defined objectives and consistently carried out all project phases to a very high quality end product which provided well-defined, actionable findings that ultimately enhanced the existing or planned online/mobile platforms. The eVOC team is adept at creating a highly empathetic and collaborative atmosphere which makes it possible for each project member to actively participate and walk away at the end feeling that they have been heard and their input is part of the finished product.””
Brent Oswald, Project Lead, Make it Sizzle
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Boston.com
“As Boston.com continues to evolve its product strategy to balance the importance of customer experience with overall business requirements, research to validate strategic direction is vital. eVOC has been instrumental in providing effective, focused research in support of key Boston.com initiatives.”
Bob Kempf, Vice President, Product, Boston.com
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Ticketmaster.com
“As Ticketmaster.com continues to evolve its product strategy to balance the importance of customer experience with overall business requirements, research to validate strategic direction is vital. eVOC has been instrumental in providing effective, consumer focused user test and survey research in support of key Ticketmaster.com initiatives.”
Robert Franklin, Director, Product Management, Ticketmaster
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Kimpton Hotels & Restaurants
“eVOC is our Go-To partner when it comes to customer insights for our digital marketing sites. The feedback and analysis we get from the focus groups and usability testing they have conducted has helped us set the right course with our designs and achieve greater success with each iteration.”
Lisa Demoney, Senior Director Digital Marketing & Media, Kimpton Hotels & Restaurants
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Zecco
“The dedication, flexibility, and insights eVOC brought to Zecco has helped us significantly improve the user experience on our website and mobile applications.”
Tony Leach, Vice President, Product Management, Zecco
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Viator
“Over the last three years, we have worked extensively with eVOC Insights to help us with a broad range of research needs. The consultants at eVOC are very effective at both strategic and tactical levels, and have strong knowledge of our industry and of Web best practices in general. The insights gained have impacted our business strategy and have resulted in clear improvements on key performance measures such as online conversion. We highly recommend the team at eVOC.”
Barrie Seidenberg, President / CEO, Viator.com
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JCPenney
“After talking with many research vendors in the marketplace, we were excited to partner with eVOC Insights. eVOC brought a new point of view along with research methodologies that we are unable to do ourselves in-house. Each engagement with eVOC has been a true partnership from the study design to the reporting structure, resulting in actionable insights for the jcp.com and Marketing teams. We look forward to working with eVOC Insights as we continuously improve the JCPenney customer experience.”
LB Herbert, Ph.D., Senior Manager Customer Insights, JCPenney
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Ticketmaster.com
“Anyone working on offline or online consumer interfaces can benefit from the no nonsense usability testing from eVOC Insights. They have been a valuable way for me to keep an eye on what really matters … the customer experience. We lose track of that sometimes in the midst of all the details and excitement. Their service has not only helped to improve my product, but also has pushed me to become a better product manager – through improved decision-making and collaboration with others.”
Alice Keh, Senior Product Manager, Ticketmaster
