The Customer Experience Experts

Case Studies

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eVOC is a full-service, customer experience consulting firm, that provides expert moderating, qualitative and quantitative data analysis, and UX consulting services.  Our services include traditional lab-based usability testing, IDIs, focus groups and persona research, as well as online evaluations, intercept surveys, digital ethnography, and so much more.

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Case Studies

eVOC creates detailed case studies based on research from our quantitative and qualitative user experience research to share industry insights and help clients determine which research methods are the most effective for meeting key business objectives.  Read our case studies below.

  • Get Connected

    Get Connected

    Current Trends In Social Media Among Cruisers. Today’s concept of a brand extends to all channels, both off- and online, and touch points from which a firm can interact with its customers. For the cruise industry, in particular, consumers express an interest to engage with brands through social media…

  • Zecco Trading

    Zecco Trading

    The web has created a unique opportunity for traders to cost-effectively manage their portfolios online…

  • Network Solutions

    Network Solutions

    Routine checks of who comes to your site, what their intentions are, and their satisfaction with site experience are crucial for staying up-to-date with changing expectations of your target customer base…

  • Pharma Brand Site Benchmarking

    Pharma Brand Site Benchmarking

    Website Intercept Benchmarks – Pharma brand websites have become an integral component of DTC marketing campaigns as websites enable consumers to
    research brands before and after physician visits to help inform their decision making. Leading pharma brands have
    embraced the digital era and are benchmarking the ROI of their online DTC initiatives and branded websites.