The Customer Experience Experts


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  • Work / Life Balance
  • Paid Vacation and Holidays
  • All Company Winter Break
  • Medical Benefits
  • Dental & Vision Benefits
  • IRA with Corporate Matching



eVOC Insights, LLC is a customer experience consulting firm that provides web strategy, usability, and “voice of the customer” research to Fortune 1000 companies. Our mission is to deliver the best research and technology solutions for measuring user experience, understanding online behavior, benchmarking the competition, and tracking the ROI from online initiatives. We believe the best solutions for reaching these goals include a combination of qualitative and quantitative market research, online technology, and strategy consulting.

Founded in 2005, eVOC Insights, LLC is a privately held company and is headquartered in San Francisco, CA. eVOC Insights works with companies across many industries, including but not limited to pharmaceuticals, finance, technology, and entertainment. We pride ourselves on offering a flexible and collaborative work environment that enables personal and corporate growth, as well as exposure to many different topics and methods. Those who make up the eVOC Insights team are incredibly intelligent, observant, resourceful, and easy to work with – and we hope you are too.


Each year should be balanced with some time off to unplug and unwind. eVOC offers a competitive employee benefits program, including Paid Vacation, 15+ Paid Holidays, Medical Benefits, Dental & Vision Benefits, and an IRA Plan.

  • Associate User Experience Research Consultant

    eVOC Insights is seeking an Associate User Experience Research Consultant in San Francisco. Join us as we work with Fortune 1000 companies across the U.S. to build, execute, test, and improve the user experience of their digital products!

    In this role, your goal will be to learn all there is to know about managing, conducting, analyzing, and delivering user experience research. We believe the best way to learn is by doing: you will work closely with senior consultants and managers on client projects from beginning to end, until you have the knowledge and expertise to manage projects on your own. You will be exposed to both traditional and emerging qualitative and quantitative research techniques and apply them to desktop and mobile websites, apps, prototypes, and more. You will see the findings from your research make a direct impact on the UX and bottom line of our clients.

    At this time, there is a special need for a more qualitative-focused associate, who has a strong desire to learn how to moderate research labs in-person and remotely. Analyzing qualitative research requires the ability identify emerging themes from user verbatim and user behavior, and building logical arguments with supporting data. The personality and skills of an excellent qualitative user researcher typically include being highly observant, empathetic, reflective, and cautious about coming to conclusions.

    In addition to assisting with client work, you will also be responsible for contributing to eVOC’s social media and marketing efforts.

    Primary Responsibilities

    • Assist managers with client research projects from kickoff through final deliverables
    • Transcribe session notes at usability labs
    • Learn skills to conduct qualitative, quantitative and behavioral analysis
    • Assist in creation of all client deliverables
    • Contribute to white papers, case studies, and blog
    • Average of 2 trips per month (within US)


    • Master’s or Bachelor’s degree
    • Outstanding communication and interpersonal skills
    • Excellent time management skills with ability to manage strict, frequent deadlines
    • Strong analytical skills, with very high attention to detail
    • Excellent listener and public speaker
    • Creative thinker and independent problem-solver
    • Innate curiosity about user behavior
    • High comfort level with technology and troubleshooting software on computers and mobile devices
    • Proficient in MS Office (Word, PPT, Excel)
    • Typing speed at least 60 wpm

    Bonus Points For:

    • Experience with moderating or interviewing
    • Educational background or work experience in the field of market research, psychology, sociology, communication, visual design, or human-computer interaction
    • Ability to create mockups, interactive wireframes, or functional prototypes


    To apply, please send your cover letter and resume to

    We look forward to hearing from you!