The Customer Experience Experts

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“Anyone working on offline or online consumer interfaces can benefit from the no nonsense usability testing from eVOC Insights. They have been a valuable way for me to keep an eye on what really matters…the customer experience. Their service has not only helped to improve my product, but also has pushed me to become a better product manager – through improved decision-making and collaboration with others.”

– Alice Keh, Senior Product Manager, Ticketmaster

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About Us

When faced with critical business questions, we combine comprehensive usability research, technology, and consulting to deliver actionable insights that will drive business decisions. We work with clients to identify primary business objectives and recommend solutions that will deliver the most reliable results in the most cost effective manner.

  • Management Team
    Our team has over 20 years of combined experience in consumer research, user experience testing, and UX consulting.
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  • Partners
    eVOC partners with leading technology, panel, and service providers to offer best-in-class online solutions for our clients.
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  • Careers
    Join us as we help Fortune 1000 companies build, test, execute and improve the user experience of their digital products.
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Our mission at eVOC Insights is to deliver the best research and technology solutions for measuring the customer experience, understanding online behavior, benchmarking the competition, and tracking the ROI from online initiatives. We believe the best solutions for reaching these goals include a combination of qualitative and quantitative market research, online technology and strategy consulting. With expertise in both web-based and lab-based research, we can deliver the best methodology and UX consulting services to meet your needs in the most cost effective manner.  eVOC Insights, LLC was founded in 2005 and is a privately held company headquartered in San Francisco, CA.

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