The Customer Experience Experts

Define Your Digital Strategy

Bridge the gap between Desktop, Smartphone, and Tablet usage with Digital Ethnography.

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Get Connected

Identify which customers connect with you via Social and Mobile, so that you may connect with them.

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How Strong is Your Hero?

Travel leaders know a strong Hero Image increases brand value. Learn how to create a winning Hero.

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Having an Eye for Eye Tracking

Learn how to choose the right sample and method to conduct effective eye tracking and get reliable results.

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Discover the Power of VOC

Voice of Customer (VOC) research is your most powerful tool for building a “Best-in-Class” brand.

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Web-Based Testing

Evaluate site usability by tracking user behavior and collecting statistically reliable metrics to measure ROI.

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Lab-Based Testing

Understand the user experience on your Website and prototypes while observing them as they perform key tasks online.

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Consulting Services

Learn best practices from customer experience experts who have conducted hundreds of Web-based and Lab-based evaluations.

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